Returns Policy
*Refund and Returns Policy*
*30-Day Commercial Return Policy We offer an extended 30-day return policy, which means you have 30 days after receiving your item to request a return. This policy is offered in addition to your statutory rights under UK law.*
To be eligible for a return under this commercial policy, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return
Before sending any return, please contact us first so we can confirm eligibility and provide the correct return instructions.
Need help with your order, delivery, returns, or one of our garden irrigation products?
Our UK-based support team will be happy to help.
You can contact us by email, WhatsApp Business, or by using the contact form on our Contact page.
Email:
[email protected]
WhatsApp Business:
+44 7935 860265
Customer support hours:
Monday to Friday, 9am-5pm
Closed on weekends and UK bank holidays.
Response time:
We aim to reply within 1-2 working days.
Order enquiries:
If your message is about an existing order, please include your order number and the email address used at checkout so we can help you more quickly.
Business information
Johgee Irrigation is operated by RETRETO NEXT LIMITED.
RETRETO NEXT LIMITED is registered in England and Wales.
Company No.: 15166864
VAT No.: GB 493 7070 67
Registered Office:
Office 8929
182-184 High Street North
East Ham
London
United Kingdom
E6 2JA
*Damages and Issues (Your Statutory Rights) Please inspect your order upon reception. Under the UK Consumer Rights Act 2015*, goods must be as described, fit for purpose, and of satisfactory quality. Please contact us immediately if the item is defective, damaged, or if you receive the wrong item. If your item is faulty, you have a statutory right to reject it and receive a full refund. We will cover the return shipping costs for any faulty or damaged goods.
*Right to Cancel (Statutory Cooling-off Period) Notwithstanding our 30-day commercial policy, under the Consumer Contracts Regulations 2013, you have the statutory right to cancel or return your order within 14 days of receiving your goods, for any reason and without a justification. The cooling-off period expires 14 days after the day on which you (or a third party indicated by you) acquire physical possession of the goods. To exercise this right, simply contact us at [email protected]*.
*Exceptions / Non-returnable Items* Certain types of items cannot be returned due to hygiene, safety, or legal reasons, including:
- Perishable goods (such as food, flowers, or plants).
- Custom products (such as special orders or personalized items).
- Personal care goods (sealed goods which were unsealed after delivery due to hygiene protection).
- Hazardous materials, flammable liquids, or gases.
Unfortunately, we cannot accept returns on sale items or gift cards unless they are faulty.
*Exchanges* The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
*Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. We adhere to UK regulations and will process your refund within 14 days* of receiving the goods back. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at [email protected].