Shipping Policy

Last updated: 23 August 2026

Shipping costs

Free standard delivery on all UK orders. There is no minimum order value. Shipping availability and any applicable charges for other destinations are shown clearly at checkout before payment.

Order processing time

All orders are processed and dispatched within 1–3 business days, excluding weekends and UK public holidays. High demand or security checks may occasionally add processing time.

Cut-off time: orders placed after 11:00 (GMT/BST) on Friday are normally processed the following Monday.
Once your order has been dispatched, you will receive a shipping notification with tracking information where available.

Delivery estimates

United Kingdom: 2–3 business days after dispatch.
Europe, United States and United Arab Emirates: 3–5 business days after dispatch.
Other destinations: the delivery estimate shown at checkout applies.

We offer one UK delivery service: free standard delivery. We do not currently offer a next-day or express delivery option.

Delivery estimates begin on the dispatch date and may be affected by carrier conditions, customs processing, severe weather, or public holidays.

Carriers and dispatch location

UK orders are dispatched from our UK warehouse in Lutterworth, Leicestershire, using Evri and Royal Mail.

Taxes, VAT and import charges

Prices shown include UK VAT where applicable, and the final amount charged is shown at checkout before payment. For UK deliveries there are no additional charges on delivery. Unless checkout explicitly states that duties are included, international orders may be subject to import duty, customs clearance fees, or other local charges imposed by the destination country.

Delivery restrictions and address accuracy

We ship to physical addresses in the destinations offered at checkout.
We do not currently deliver to P.O. Boxes or BFPO (British Forces Post Office) addresses.
Please check the recipient name, street address, postcode and telephone number before placing your order. Contact us immediately if an address needs correcting; we cannot guarantee changes after dispatch.

Delays, loss or damage

If your parcel is delayed, lost, arrives damaged, or tracking appears incorrect, contact our support team with your order number and, for damage, clear photographs of the parcel and item.

Returns and shipping refunds

Return shipping and refund eligibility are governed by our Returns Policy. If an item is defective, damaged or incorrect, we will cover return shipping where required by law. Please contact us before returning an item so we can provide instructions.

Delivery and order enquiries

Email:
support@johgeeirrig.co.uk

WhatsApp Business:
+44 7935 860265

Customer support hours:
Monday to Friday, 9am–5pm
Closed on weekends and UK bank holidays.

Order enquiries:
Please include your order number and the email address used at checkout so we can help you more quickly.

Business information

Johgee Irrigation is a trading name of TECHTIK WAVE ESSENTIAL LTD, a company registered in England and Wales.

Company No.: 15312978
VAT No.: GB 503 7659 86

Registered Office:
5 Brayford Square
London
E1 0SG
United Kingdom