Shipping Policy

*Shipping Costs We provide FREE STANDARD SHIPPING on all orders over £30*. For orders under £30, the standard shipping cost will be calculated at checkout.

*Order Processing Time All orders will be processed and dispatched within 1-3 business days*, excluding weekends and public holidays. Due to high demand or security procedures, dispatch may occasionally be delayed.

*Cut-off Time: Orders placed after 11:00 AM (GMT/BST)* on Friday will be processed the following Monday.
Once your order has been dispatched, you will receive an automatic shipping notification with tracking information.

*Shipping Times & Carriers (United Kingdom)*

*Total Delivery Time: 2-4 business days* (after processing).
*Carriers: We strictly use Evri and Royal Mail* for reliable delivery.
*Taxes & Duties: We cover all customs duties and taxes. The price you see is the price you pay—no additional fees* upon delivery.

*Delivery Restrictions*

*Location: We currently only ship to physical addresses within the United Kingdom*.
*PO Boxes/BFPO:* We do not currently deliver to P.O. Boxes or BFPO (British Forces Post Office) addresses.

* Please note that shipping times are estimates and start from the date of dispatch, not the date of order.

*Refunds on Shipping* We do not refund expedited shipping costs for packages that arrive late due to carrier delays, nor do we refund shipping costs for returns unless the item is defective.

Delivery and order enquiries

If your message is about an existing order, please include your order number and the email address used at checkout so we can help you more quickly.

Need help with your order, delivery, returns, or one of our garden irrigation products?
Our UK-based support team will be happy to help.

You can contact us by email, WhatsApp Business, or by using the contact form on our Contact page.

Email:
[email protected]

WhatsApp Business:
+44 7935 860265

Customer support hours:
Monday to Friday, 9am-5pm
Closed on weekends and UK bank holidays.

Response time:
We aim to reply within 1-2 working days.

Order enquiries:
If your message is about an existing order, please include your order number and the email address used at checkout so we can help you more quickly.

Business information

Johgee Irrigation is operated by RETRETO NEXT LIMITED.

RETRETO NEXT LIMITED is registered in England and Wales.
Company No.: 15166864
VAT No.: GB 493 7070 67

Registered Office:
Office 8929
182-184 High Street North
East Ham
London
United Kingdom
E6 2JA