Contact Us

We are a small team. Email is the fastest way to reach us, and we answer every message.

Customer support

We reply Monday to Friday. Please note we are based in the United Kingdom, so our working day runs several hours ahead of North America and behind Australia. If you write outside those hours, you will normally have a reply by the next business day.

What to include

Including these details in your first message saves a round trip:

Your order number, if you have already ordered.
For a fit or compatibility question: a photo of your outdoor faucet, and the country you are in.
For a fault: a photo or short video of the problem, and what the app shows.
For a return: your order number and the reason.

Before you buy

If you are unsure whether the timer fits your setup, ask before ordering rather than after. Return shipping to the United Kingdom is at your cost for a change of mind, so a two-minute question is worth it.

Returns and shipping

Please read the Returns Policy and Shipping Policy before emailing about a return — they cover the 30-day window, who pays return carriage, and how import charges work.

Privacy requests

To exercise a privacy right — including a California “Do Not Sell or Share My Personal Information” request — email the same address and state which right you are exercising. See the Privacy Policy.

Business information

Johgee Irrigation is a trading name of TECHTIK WAVE ESSENTIAL LTD, a company registered in England and Wales.
Company No.: 15312978
Registered office: 5 Brayford Square, London E1 0SG, United Kingdom

The registered office is an address for legal correspondence only. Please do not send returns there — contact us first and we will give you the correct return address.